Mason

02. Submit Your Order

Once you've officially selected your venue and have a date booked, have a good idea of the mood of your event, and your most important vendors selected (Planner, Florist, Caterer, Photographer), go ahead and generate your wishlist to get an order started. Simply click Add to Wishlist on the items you'd like to see included and submit with your event and vendor details. (please note: it works best to do this from a desktop computer. Please be sure to create an account with a password in case you need to make any changes)

03. Order Confirmation

The next business day after receiving your order, we will verify the availability of the items on your wishlist, respond with a delivery rate, and ask any additional questions we need to ensure a smooth order process. Your order is reserved for two weeks, or until you confirm your order with a nonrefundable 50% retainer and a signed rental agreement.

04. Approve Your Order

Make any necessary changes to your order, confirm details, process the nonrefundable 50% retainer and sign the rental agreement. Final payments are due 30 days before the event date.

05. We Deliver, Setup and Pickup

Once the payment and signed rental agreement is received, your order is officially placed. We will confirm delivery details with your venue or planner, request a floorplan, and get your items loaded for delivery. We will place the items where you'd like and will come back at the end of the event, or another day, as approved by your venue to retrieve our items.

06. Showcase Your Special Day

After you've had a chance to reflect on your amazing event, we would love to learn about all the highlights. Be sure to send an email with any details and photos you'd like to share. If you enjoyed your experience, we would greatly appreciate your feedback in the form of a positive review on Google.