Event Rental FAQ
HOW DOES IT WORK?
All of our inventory is available to view, with pricing, on the website under the Inventory tabs and is organized by collections. Each item has an inventory number and, in most cases, a name. Once you have determined which items you would like to include for your event simply click Add to Wishlist on those items which will place them in your “cart”, then, submit your order with your event and vendor details for review. We will receive a copy of your order and will be able to approve any will contact you within 72 hours with the delivery fees associated with your location. Once approved, you will receive a rental agreement sent to your email for signature. You may print, sign and mail your rental agreement with payment to our PO Box listed on your rental agreement. We will accept an electronic signature and payment via PayPal, if necessary, with an added 4% processing fee.
DO YOU ALLOW IN-PERSON CONSULTATIONS?
Yes, we certainly do, but have a few requirements to be completed first. Please submit your wishlist on the website and indicate in the notes, you’d like a consultation. This allows us to know which items you’d like to see in advance, so we can ensure they are available for your private consultation and are available for your event date. Consultation are scheduled Tuesday through Friday from 10am to 4pm and Sundays from noon to 4pm, all days are by appointment only.
HOW MUCH DOES IT COST?
All of the inventory is priced individually as shown on the inventory tabs. We also offer styled collections which are predetermined coordinating sets for one collective price. Please send an inquiry for more details about styling services.
IS THERE A MINIMUM RENTAL FEE?
Yes, for local Dayton, Ohio wedding and event rentals with delivery, we have a $300 minimum order requirement (not including tax or delivery fees). For Cincinnati and Northern Kentucky, there is a $500 minimum order requirement. Orders to Columbus have a $1000 minimum order requirement (not including tax and delivery).
DO YOU OFFER CLIENT PICKUP OF ITEMS?
We no longer allow client pickup of items. Due to the damages and theft we have incurred allowing this service, we, unfortunately, had to discontinue allowing this as an option.
DO YOU OFFER DELIVERY?
Yes, we offer delivery to your venue for local orders over $300 and includes inventory placement and return pickup. There is an additional charge for this service, and it is based on the distance traveled per trip necessary. Additional fees may apply for inventory requiring placement up stairs, with a freight elevator, over long distances on foot, etc. For orders requiring return pickup after 9pm, there will be a late-pickup fee based on the location and complexity of the load out. The total amount of the fee will be included in your delivery quote if the necessary information is provided regarding the pickup. If late-night pickup is required, the fee is due prior to delivery.
DO YOU REQUIRE A RETAINER?
Yes, a 50% non-refundable retainer is required to reserve items on orders over $300 (excluding tax and delivery). The remaining balance is due 30 days before your event date. If your event is taking place within 60 days of booking your rentals, the full rental fee is due to reserve any items.
DO YOU OFFER HOURLY PROP RENTAL?
No, our items are priced for daily rental at this time.
DO YOU PARTICIPATE IN COLLABORATIVE STYLED SHOOTS?
Yes, we participated in styled shoots several times a year. To be considered for this collaboration, please submit your request via the button below. If we determine the collaboration would be a good fit, we will be in contact with you to make arrangements!
I HAVE AN ITEM FOR SALE. WOULD YOU BE INTERESTED?
Yes, we purchase items from private sellers quite often. Please be sure to submit photos of the item along with pricing and details for consideration. Submit offers to lostandfoundrentals@outlook.com.
WHAT IF SOMETHING GETS DAMAGED OR LOST?
We understand things happen beyond your control at an event, however, you will still be responsible for covering any and all damage that occurs to the rented inventory during your rental period. In order to rent any of our inventory, a Rental Agreement must be signed in which you take responsibility for covering any damage which includes stains, breaks, lost items, etc.
WHEN SHOULD I RESERVE INVENTORY?
Because our items are so unique, and one-of-a-kind in most cases, it is best to reserve them as soon as you make a decision to ensure the items are available for your date.
HOW DO I PAY FOR MY RENTAL ORDER?
We currently accept payments in two ways: 1) via credit card (with a 4% processing fee through PayPal invoicing) or 2) via personal check.
DO YOU ALLOW RENTALS AT PRIVATE RESIDENCES?
We will review each request on a case-by-case basis, however, unless you have a wedding planner involved in your event, it’s likely we will not approve the request due to the number of damaged inventory we’ve had at private residence events.