how it works

01. Find Sources of Inspiration

Feel free to sneak a peek at our extensive collection shown online and be sure to follow our social media accounts to get a feel for the items we offer. We post new inventory often as we acquire them, so it's a great idea to keep an eye on our Instagram stories especially. Another great resource is our New Inventory tab on the website! 

02. Submit Your Order

Once you've officially selected your venue and have a date booked, have a good idea of the mood of your event, and your most important vendors selected (Planner, Florist, Caterer, Photographer), go ahead and generate your wishlist to get an order started. Simply click Add to Wishlist on the items you'd like to see included and submit with your event and vendor details. (please note: it works best to do this from a desktop computer. Please be sure to create an account with a password in case you need to make any changes)

03. Order Confirmation

The next business day after receiving your order, we will verify the availability of the items on your wishlist, respond with a delivery rate, and ask any additional questions we need to ensure a smooth order process. Your order is reserved for two weeks, or until you confirm your order with a nonrefundable 50% retainer and a signed rental agreement.

04. Approve Your Order

Make any necessary changes to your order, confirm details, process the nonrefundable 50% retainer and sign the rental agreement. Final payments are due 30 days before the event date.

05. We Deliver, Setup and Pickup

Once the payment and signed rental agreement is received, your order is officially placed. We will confirm delivery details with your venue or planner, request a floorplan, and get your items loaded for delivery. We will place the items where you'd like and will come back at the end of the event, or another day, as approved by your venue to retrieve our items.

06. Showcase Your Special Day

After you've had a chance to reflect on your amazing event, we would love to learn about all the highlights. Be sure to send an email with any details and photos you'd like to share. If you enjoyed your experience, we would greatly appreciate your feedback in the form of a positive review on Google

Need Help Deciding Which Pieces Will Work Best for your Event? 

Whether you have a Pinterest board or your planner has created a design palette, we can assist in a variety of ways to bring that vision to life!

the experience

Responsive Font Size frequently Asked

is a deposit required for reservations?

HOW DOES IT WORK?

Yes, a 50% non-refundable Date Retainer Fee is required to reserve items on orders (excluding tax and delivery). The remaining balance is due 30 days before your event date. If your event is taking place within 60 days of booking your rentals, the full rental fee is due to reserve any items.

All of our inventory is available to view, with pricing, on the website under the Inventory tabs and is organized by collections. Each item has an inventory number and, in most cases, a name. Once you have determined which items you would like to include for your event simply click Add to Wishlist on those items which will place them in your "cart", then, submit your order with your event and vendor details for review. We will receive a copy of your order and will be able to approve any will contact you within 72 hours with the delivery fees associated with your location. Once approved, you will receive a rental agreement sent to your email for signature. You may print, sign and mail your rental agreement with payment to our PO Box listed on your rental agreement. We will accept an electronic signature and payment via PayPal, if necessary, with an added 4% processing fee.

HOW DO I PAY FOR MY RENTAL ORDER?

DO YOU ALLOW IN-PERSON CONSULTS?

We currently accept payments in two ways: 1) via credit card (with a 4% processing fee through PayPal invoicing) or 2) via personal check 3) ACH withdrawal

Yes, we love to meet our clients and hear all about their upcoming events, but have a few requirements to be completed first. Please submit your wishlist on the website and indicate in the notes, you'd like a consultation with your availability for the meeting. This allows us to know which items you'd like to see in advance, so we can ensure they are available for your private consultation and are available for your event date. Consultations are typically scheduled Tuesday through Friday from 10am to 4pm, however we can make weekend appointments as our schedule allows. Private Consultations are provided by appointment only. Please no walk-in visits.

what if an item gets lost or damaged?

WHEN SHOULD I RESERVE INVENTORY?

We understand things happen beyond your control at an event, however, you will still be responsible for covering any and all damage that occurs to the rented inventory during your rental period. In order to rent any of our inventory, a Rental Agreement must be signed in which you take responsibility for covering any damage which includes stains, breaks, lost items, etc. Our contract outlines these details much more thoroughly.

Because our items are so unique, and one-of-a-kind in most cases, it is best to reserve them as soon as you make a decision to ensure the items are available for your date. It is important to have your event date and location solidified before placing an order. We tend to see orders come in for events taking place within three to nine months of the event date.

DO YOU OFFER HOURLY PROP RENTAL?

CAN I MAKE CHANGES TO MY ORDER?

No, our items are priced for daily rental at this time.

Yes, we permit changes within the parameters of our rental agreement, up to fifteen days before your event date. We require a signed rental addendum for orders that have items removed or added.

DO YOU OFFER LONG TERM RENTALS?

CAN I cancel MY ORDER?

Yes, we offer a discounted rate for those needing our rental items on a weekly or monthly basis. This is a great option for those fun movie and photography shoots, events lasting more than one night, businesses needing a window display, etc.. Our 3-day rental rate is double the daily rate. Our weekly rental rate is triple the daily rate and our monthly rental rate is quadruple the daily rental rate. 

We are always so sad to hear about cancelled events, but do understand that sometimes happens. To cancel an order, we do require notice from the original renter IN WRITING VIA EMAIL. The Date Retainer, which is paid to book the rentals, is non-refundable and holds the items for your event date, so there are no refunds of that portion. However, any payments made over the Date Retainer amount would be refundable in the event of cancellation. Return payments will be processed as the initial payment was made. A check will be sent for payments via check and an invoice payment will be returned via PayPal.

DO YOU ALLOW RENTALS AT RESIDENCES?

HOW MUCH DO rentals COST?

We will review each request on a case-by-case basis, however, unless you have a wedding planner involved in your event, it's likely we will not approve the request due to the number of damaged inventory we've had at private residence events.

All of the inventory is priced individually as shown on the inventory tabs. We also offer styled lounge collections which are predetermined coordinating sets for one collective price. Please note: the rental fees shown do not include the delivery fee and sales tax (6.75%). The delivery fee is based on the number of staff required to handle your order, the distance travelled, any obstacles to loading the items into your venue such as stairs, freight elevators, long distances to travel across terrain, etc.?

are you interested in buying items?

IS THERE A MINIMUM RENTAL FEE?

We purchase items from private sellers quite often! Please be sure to submit photos of the item along with pricing and details for consideration. Submit offers to lostandfoundrentals@outlook.com.

Yes, for local Dayton, Ohio wedding and event rentals with delivery, we have a $300 minimum order requirement (not including the delivery fee or sales tax). For Cincinnati and Northern Kentucky, there is a $500 minimum order requirement. Orders to Columbus have a $1000 minimum order requirement (not including tax and delivery). Please inquire for rental fees to locations not listed here.

WILL YOU SPONSOR MY EVENT?

what if i need a last minute rental?

As much as we'd love to provide our rentals for every sponsored event requested, we only have room for a few in our annual gift-giving budget. If you think your event would be a good match to our values, please reach out and provide details. If we can make it work, we will certainly try!

Rentals booked within 10 days of the event will incur a 20% Rush Fee added to the order. 

DO YOU PARTICIPATE IN STYLED SHOOTS?

DO YOU OFFER DELIVERY?

Yes, we LOVE participating in styled shoots when the vision aligns with our business goals. To be considered for this collaboration, please submit your request via the button below. If we determine the collaboration would be a good fit, we will be in contact with you to make arrangements!

Yes, we offer delivery to your venue for local orders over $300 (see minimum order options for other areas above) 
and includes inventory placement and return pickup. There is an additional charge for this service, and it is based on the distance traveled per trip necessary. Additional fees may apply for inventory requiring placement up stairs, with a freight elevator, over long distances on foot, etc. For orders requiring return pickup after 9pm, there will be a late-pickup fee based on the location and complexity of the load out. The total amount of the fee will be included in your delivery quote if the necessary information is provided regarding the pickup. If late-night pickup is required, the fee is due prior to delivery.

DO YOU OFFER CLIENT PICKUP?

Yes! We now permit client pickup and return of smaller items that meet our minimum Will Call Order requirement of $500 and do not require special transportation or assembly needs. We will require you to arrive for pickup and return at a specific appointment time predetermined in advance and included in your contract. The vehicle you transport our rentals in must be a clean covered vehicle, free of pets and smoking. No items are to be returned and dropped outside our warehouse. If a person other than the renter is picking up or returning, that person's name must be designated on the contract as the transportation representative. Pickup may take place the last business day before the event and returned the next business day after the event unless special arrangements have been made in advance.

is a deposit required for reservations?

Yes, a 50% non-refundable Date Retainer Fee is required to reserve items on orders (excluding tax and delivery). The remaining balance is due 30 days before your event date. If your event is taking place within 60 days of booking your rentals, the full rental fee is due to reserve any items.

HOW DO I PAY FOR MY RENTAL ORDER?

We currently accept payments in two ways: 1) via credit card (with a 4% processing fee through PayPal invoicing) or 2) via personal check 3) ACH withdrawal

what if an item gets lost or damaged?

We understand things happen beyond your control at an event, however, you will still be responsible for covering any and all damage that occurs to the rented inventory during your rental period. In order to rent any of our inventory, a Rental Agreement must be signed in which you take responsibility for covering any damage which includes stains, breaks, lost items, etc. Our contract outlines these details much more thoroughly.

DO YOU OFFER HOURLY PROP RENTAL?

No, our items are priced for daily rental at this time.

DO YOU OFFER LONG TERM RENTALS?

Yes, we offer a discounted rate for those needing our rental items on a weekly or monthly basis. This is a great option for those fun movie and photography shoots, events lasting more than one night, businesses needing a window display, etc.. Our 3-day rental rate is double the daily rate. Our weekly rental rate is triple the daily rate and our monthly rental rate is quadruple the daily rental rate. 

DO YOU ALLOW RENTALS AT RESIDENCES?

We will review each request on a case-by-case basis, however, unless you have a wedding planner involved in your event, it's likely we will not approve the request due to the number of damaged inventory we've had at private residence events.

are you interested in buying items?

We purchase items from private sellers quite often! Please be sure to submit photos of the item along with pricing and details for consideration. Submit offers to lostandfoundrentals@outlook.com.

WILL YOU SPONSOR MY EVENT?

As much as we'd love to provide our rentals for every sponsored event requested, we only have room for a few in our annual gift-giving budget. If you think your event would be a good match to our values, please reach out and provide details. If we can make it work, we will certainly try!

DO YOU PARTICIPATE IN STYLED SHOOTS?

Yes, we LOVE participating in styled shoots when the vision aligns with our business goals. To be considered for this collaboration, please submit your request via the button below. If we determine the collaboration would be a good fit, we will be in contact with you to make arrangements!

abby s.

"There were so many elements to my wedding that wouldn't have been possible without her."

Jennifer with Lost and Found was a dream to work with! There were so many elements to my wedding that wouldn't have been possible without her. The arbor we rented was the stunning centerpiece to our ceremony. We also rented the cake cutting set and stand and they were the perfect touch to elevate our cake set-up. The brass candlesticks looked gorgeous as the backdrop to our head table. The true star of the show though was the arbor wall that is new to their collection! We had it outside during our cocktail hour and our guests were obsessed and taking photos with it all night. Jennifer was so easy to get in contact with, and her rental process was such a breeze. She knows every detail about every item she owns, and she also let me add on additional items the closer we got to the wedding date. I would absolutely recommend Lost & Found Rentals!!"

rebekah b.

"Everything was so curated, unique and truly special."

Every single piece from Lost & Found was an absolute beauty. I so appreciate their team for bringing our venue and vision to life. We rented a lounge set, sweetheart table & chairs, a bike for our entrance, and a few other pieces that really brought the whole space together. Everything was so curated, unique and truly special. The lounge in particular was so wonderful because it really brought guests together and gave us a great space for our “phone message” guest book. I also think it encouraged people to stay and enjoy the evening longer. I was so impressed with their team, their professionalism, and their inventory. It was a dream and I’d recommend them to anyone looking to make a statement at their wedding!!

kerry l.

"I would recommend them a thousand times over!"

I cannot say enough good things about Lost and Found Rentals! We ended up there after looking at a couple other rentals and were surprised at the amazing selection, affordability and friendly customer service. One of my favorite parts of wedding planning was going to the warehouse to pick out furniture. Jen was incredibly helpful in putting together pieces and making suggestions. They have so many beautiful pieces of furniture. Our lounges really brought our hand fasting ceremony and wedding together. They were the focal point of each event and made for absolutely awesome photos! It was great to work with Lost and Found and I would recommend them a thousand times over!